Terms and Conditions
Last updated on: June 2, 2025
Article 1 – Company Identity
Zoutplus
A product of Lux-Sel NV
Godshuislaan 23
8800 Roeselare – Belgium
E-mailadres: info@luxsel.be
Company Registration Number: 0440.622.795
VAT Number: BE0440.622.795
Article 2 – Applicability
These terms and conditions apply to all orders, deliveries, and returns made through the Zoutplus webshop.
By placing an order, the customer agrees to these terms and conditions.
Article 3 – Ordering and Payment
3.1. Ordering Procedure: the customer can easily select products via the webshop, add them to the shopping cart, and follow the checkout process.
3.2. Data Verification: during the ordering process, the customer must carefully check the billing and shipping address.
3.3. Payment Methods: the customer selects a payment method from the options provided. Upon successful payment, the customer receives a confirmation email.
Article 4 – Delivery and Shipping Costs
4.1. Delivery takes place at the address provided by the customer.
4.2. Deliveries within Belgium are free for orders over €100.00 (incl. VAT).
4.3. For orders below this amount, shipping costs will be charged in accordance with the rates of the logistics partner (e.g., DPD).
4.4. The average delivery time is 1 to 3 working days. Delays do not entitle the customer to compensation.
4.5. If delivery proves impossible, the customer will be contacted to arrange an alternative solution.
Article 5 – Right of Withdrawal (B2C)
5.1. The consumer has a legal right of withdrawal of 14 calendar days, starting from the day after delivery.
5.2. Within this period, the consumer must inform Zoutplus in writing or by email of the decision to withdraw from the contract.
5.3. After notifying the withdrawal, the consumer has an additional 14 days to return the products to:
Godshuislaan 23 – 8800 Roeselare – Belgium
5.4. During this reflection period, the consumer must handle the products with care, as one would do in a physical store.
5.5. The consumer is liable for any depreciation in value if the products were used more than necessary.
5.6. Return costs are the responsibility of the consumer, unless the delivered goods are damaged or incorrect.
Article 6 – Refunds (B2C)
6.1. Zoutplus will refund the full purchase amount within 14 calendar days after receiving the withdrawal notification.
6.2. The refund will only be processed once:
- the returned products are actually in our possession, or
- the consumer provides proof that the goods have been shipped.
6.3. The refund will be made using the same payment method that was used to place the order.
Article 7 – Incorrect or Damaged Delivery
7.1. If a delivery is incorrect or the products are damaged upon receipt, the customer may return them free of charge.
7.2. In this case, the customer must contact Zoutplus in advance to receive further instructions.
7.3. Returns without prior notification will not be refunded.
Article 8 – Risk During Return Shipment
8.1. Return shipments are at the customer’s risk.
8.2. Zoutplus cannot be held liable for loss or damage during the return shipment.
8.3. The customer is advised to request and retain proof of shipment.
Article 9 – Applicable Law and Disputes
9.1. This agreement is governed exclusively by Belgian law.
9.2. In the event of disputes, only the courts of the district of West Flanders, division Kortrijk, have jurisdiction, unless mandatory law provides otherwise.
Article 10 – Liability and Force Majeure
10.1. Zoutplus is not liable for any delay or failure to perform if this is due to force majeure or circumstances beyond its control.
10.2. Under no circumstances can Zoutplus be held liable for indirect or consequential damages.
Article 11 – Specific Provisions for Professional Customers (B2B)
11.1. This provision applies to customers acting in the course of their professional activity (professional customers).
11.2. The right of withdrawal as provided in Article 5 applies exclusively to consumers as defined in Book VI of the Belgian Code of Economic Law. Professional customers cannot invoke this right.
11.3. Zoutplus’s liability towards professional customers is limited to the amount of the relevant order. Under no circumstances shall Zoutplus be liable for indirect damages, such as loss of profit or business interruption.
11.4. Delivery times are indicative. Exceeding them does not entitle the customer to compensation, a price reduction, or termination of the agreement.
11.5. Any complaints must be submitted in writing no later than 7 calendar days after delivery. Failing this, the delivery will be deemed accepted.
11.6. Professional customers are entitled to a one-year warranty on manufacturing defects, unless otherwise agreed in writing. This warranty does not apply in cases of misuse, improper installation, or lack of maintenance.
11.7. The payment term for professional customers is 14 calendar days from the invoice date, unless otherwise agreed. In case of late payment, a default interest shall be due by operation of law and without prior notice, in accordance with the Law on combating late payment in commercial transactions.
Privacy Statement
Last updated on: June 2, 2025
1. Who are we?
This privacy statement applies to the processing of personal data by:
Zoutplus
A product of Lux-Sel NV
Godshuislaan 23, 8800 Roeselare, Belgium
+32 51 24 46 65
TVA BE 0440.622.795
Lux-Sel NV is the data controller as defined in Article 4.7 of the GDPR.
2. Which personal data do we process?
We collect and process the following personal data:
- Identification: name, address, email, phone number
- Customer data: orders, delivery address, payment method
- Communication: inquiries via contact forms or email
- Technical: IP address, browser type, device, cookies
3. Why do we process this data (purposes and legal bases)?
Purpose | Legal basis |
Performance of a contract | Necessary for the performance of a contract (Art. 6(1)(b) GDPR) |
Customer service and follow-up | Legitimate interest (Art. 6(1)(f) GDPR): customer support |
Newsletter and promotions | Consent (Art. 6(1)(a) GDPR) |
Analysis and improvement of the website | Consent (via cookies – Art. 6(1)(a) GDPR) |
Accounting obligations | Legal obligation (Art. 6(1)(c) GDPR) |
🛈 Legitimate interest: we have weighed that our commercial interests (e.g., customer service) do not disproportionately impact your privacy. You may object to this by contacting info@zoutplus.be
4. Profiling and automated decision-making
We do not use automated decisions with legal consequences. If we apply profiling in the future (e.g., based on purchasing behavior), you will be informed in advance.
5. Cookies
Our website uses cookies for:
- Functional purposes: remembering the shopping cart, language settings
- Analytical purposes: use of Google Analytics
- Marketing purposes: personalized advertisements (only with consent)
At your first visit, you will be asked to set your preferences. You can withdraw your consent at any time via the cookie settings.
Please also see our separate cookie policy.
6. With whom do we share your data?
We share data exclusively with:
- IT and hostingpartners
- Payment and delivery services (e.g., Mollie, DPD)
- Accountant and legal authorities when required
We enter into data processing agreements with these partners as required by Article 28 of the GDPR.
7. Are data transferred outside the EEA?
Data are generally processed within the EEA. If a service provider processes data outside the EEA, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) in accordance with Article 46 of the GDPR.
8. How long do we retain your data?
Type of data | Retention period |
Billing data | 7 years (legal obligation) |
Customer data | Up to 5 years after the last purchase or contact |
Marketing data | Until consent is withdrawn |
9. What are your rights?
Under the GDPR, you have the right to:
- Access (Art. 15 GDPR)
- Rectification (Art. 16 GDPR)
- Erasure (Art. 17 GDPR)
- Restriction of processing (Art. 18 GDPR)
- Objection (Art. 21 GDPR)
- Data portability (Art. 20 GDPR)
- Withdrawal of consent (Art. 7(3) GDPR)
You can exercise these rights via: info@zoutplus.be
We will respond within 30 days at the latest.
10. Complaints
If you are not satisfied with how we handle your personal data, you can file a complaint with the Data Protection Authority (DPA):
Drukpersstraat 35, 1000 Brussels
contact@apd-gba.be
www.dataprotectionauthority.be
11. Changes
We reserve the right to modify this statement. The latest version is always available on our website.
Significant changes will be announced via the website or by email.
The most recent version can always be found on this website.
Disclaimer:
All elements of the website, including the underlying technology, are protected by copyright, trademark, and patent law, and more generally by intellectual property rights such as the law on databases.
The products offered for sale are those listed on the website, with a description of their essential characteristics, on the specific day and time the website is accessed by the buyer, and within the limits of available stock. The seller will make all reasonable efforts to accurately display product availability on the website but cannot be held liable for fulfilling an order if a product is no longer available. We strive to make the images, texts, and other descriptive elements illustrating the products as accurate as possible. However, these do not form part of the contractual agreement. If these images and/or texts are incorrectly displayed, the seller’s liability cannot be compromised as a result. The seller commits to making the best efforts to correct any errors or omissions as soon as they are notified.